FAQs
HAUL WITH US
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WHAT DO I NEED TO START HAULING FOR TRANCO?
Domestic
To haul for Tranco we require:
- Valid MC or US DOT number
- Minimum $1 million auto liability insurance
- Minimum $100,000 cargo insurance policy
- Refer breakdown on insurance certificate (if applicable)
- Completed online Carrier Contract*
Drayage
To haul for Tranco we require:
- Valid MC, US DOT number, and SCAC Code
- Minimum $1 million auto liability insurance
- Minimum $100,000 cargo insurance policy
- Reefer reakdown on insurance certificate (if applicable)
- TWIC
- W-9, COI, and a NOA if factoring.
WHAT EQUIPMENT DOES TRANCO USE?
The diverse requirements of our customers create opportunities for all trailer types, in addition to the need for specialized services. Whether you are an owner-operator or a private fleet, Tranco has more than 55,000 loads to choose from every week.
Specialized Services
Expedited
Oversize
Team Driver
Drop Trailer
Cross-Border (Canada/Mexico)
High Risk/High Value
Hazmat
Local
Drayage
Warehousing
Blanket Wrap
Cross Docking
Final Mile Trailer Rental
Power-Only
Lift Gate
Driver Assist
Round Trip
Department of Defense
SmartWay
Trailer Types
Dry Van
Reefer or Temperature-Controlled
Flatbed or Open-Deck
Step Deck
Specialized Open–Deck
Hotshot
Sprinter
Straight Truck
Auto Trailer
Dump Truck/Trailer
Hopper/Dry Bulk
Booking Loads
HOW CAN I FIND AND BOOK LOADS?
Tranco offers access to our open lanes via multiple load boards, including DAT and Truckstop. We also allow our carriers to be added to the Private Notification Network (PNN). PNN speeds up the process of covering loads by automating the posting of available lanes to select carriers. PNN will send notifications via email, phone, and fax. You can also call 423-803-4700 to speak directly with a team member, 24/7/365.
Load Assistance
WHO DO I CALL IF I HAVE A PROBLEM WHILE MOVING A LOAD?
Contact your Tranco Specialist at 423-803-4700 and dial their extension. If you don’t have the extension stay on the line and a team member will be happy to assist you – 24/7/365.
Payment
WHAT DOCUMENTS DO I NEED TO SEND TO TRANCO TO PROCESS MY PAYMENT?
Domestic
- Tranco invoice with load number
- Signed bill of lading (BOL)
- Lumper receipts
- Copy of Tranco confirmation
- Any other paperwork associated with the load
Drayage
- Carrier invoice with container number
- Signed POD
- Copies of Interchange Tickets
- Copy of carrier confirmation from:
- Imports: Delivery Order or Cartage Advice
- Exports: Work Order
- Any other paperwork associated with the container
HOW DO I SEND THE DOCUMENTS?
Tranco National
If your rate con has our Tranco National logo then all invoices/notice of assignments/ letter of releases and banking information, please email:
AP National Contact Email:
nationalcarrierinvoices@trancoglobal.com
Tranco Global
If your delivery order has our Tranco Global logo then all invoices/notice of assignments/ letter of releases and banking information, please email:
AP Global Contact Email:
globalcarrierinvoices@trancoglobal.com
ALL General (Global & National) payment status updates and submissions of SOAs/statement of accounts, please email:
trancoapinquiries@trancoglobal.com
“Please allow 48 hours from date of email submission for our AP Team to respond”
** Special Note: AP inboxes ap@trancoglobal.com; ap@tranconational.com,
ap_2023@trancoglobal.com and ap_global_2023@trancoglobal.com are no longer being monitored. Remove these domains as AP contacts for Tranco Global and Tranco National.
Claims
WHO DO I CONTACT REGARDING A CLAIM?
Detention/Tonu
WHAT ARE THE REQUIREMENTS FOR RECEIVING DETENTION/LAYOVER PAY?
- Arrive on time for all scheduled appointments or within the first come first serve window
- Call or E-mail Tranco:
- Upon arrival/departure to any shipper/receiver
- Thirty minutes before detention time starts
- Ask the shipper/receiver to notate your check in and out times on the paperwork
- If they will not notate, notify Tranco before leaving the facility
- Request detention payment from the load owning Tranco contact or a member of their account team
- Negotiate with the Tranco contact when no prior agreement is in place
WHAT DO I HAVE TO DO TO RECEIVE TONU PAY?
- Be dispatched on a Tranco load prior to an unforeseen load cancellation
- If you do not have complete load details, you are not dispatched
- Obtain the Driver/Carrier Information Sheet to confirm dispatch has occurred
- Arrive on time for all scheduled appointments, or within the first come first serve window
- Notify Tranco at the first sign of issues or load changes
